Terms of Service

Version 2.0 — Effective 3 October 2026 for accounts created on or after that date, and 2 November 2026 for existing accounts. Replaces the Beta User Agreement V1.0.0 of 21 February 2026.

These Terms of Service ("Terms") are an agreement between Delara Vision, Inc., a Delaware corporation, 131 Continental Drive, Suite 305, Newark, DE 19713, United States ("Delara", "we"), and the professional who accepts them ("you"). You accept them by ticking the box at sign-up, by uploading images as a guest, or by using the Service. The Data Processing Addendum at www.delaravision.com/legal/dpa ("DPA") forms part of these Terms.

1. The Service

1.1 The Service is the Delara platform at app.delaravision.com. It is for licensed veterinarians and their staff, for professional use only. It is not offered to consumers and must not be used for human patients.

1.2 Features marked "beta" or "MVP" are provided as they are and may change or be withdrawn.

1.3 You are responsible for your account credentials and for all use of your account. A subscription covers one veterinarian.

2. Guest use and free trial

2.1 Guest uploads are deleted after 7 days and are not used to improve our models.

2.2 The free trial lasts 30 days, requires no payment details and ends automatically without charge.

3. Fees, renewal and cancellation

3.1 Fees are those shown on the plans page when you order, per veterinarian, excluding VAT and other taxes. Early Access prices are fixed for 12 months from your first paid period.

3.2 Payments are processed by Stripe. Subscriptions renew automatically for the same period (one month or one year) until cancelled.

3.3 You may cancel at any time in your account settings or at admin@delaravision.com. Cancellation takes effect at the end of the current period.

3.4 We may change Fees with 30 days' notice; the change applies from your next renewal.

3.5 Fees are not refundable, except where we end your subscription without cause (clause 8.3), where you end it because you reject a change to these Terms (clause 9), or where the law requires it. In those cases, we refund prepaid Fees pro rata.

3.6 We may suspend paid features if a payment remains unpaid 14 days after we notify you.

4. Your data

4.1 You keep all rights in the images, data and reports you upload or generate ("Customer Content"). You grant us the rights needed to provide the Service.

4.2 You confirm that you have the right to upload Customer Content, including any notice or consent required from your clients.

4.3 Where Customer Content contains personal data, we process it as your processor under the DPA.

4.4 You may share the reports generated by the Service freely.

5. Model improvement

5.1 We may use de-identified data derived from Customer Content, and your corrections and feedback, to improve our models and the Service. De-identified data contains no names of you, your practice or your clients, and we will not attempt to re-identify it.

5.2 You can opt out at any time in your account settings or at admin@delaravision.com, with effect for future data.

6. AI results

The Service is a decision-support tool. Its results are generated automatically, may be wrong or incomplete, and are not a diagnosis. You must review them, and you remain solely responsible for your clinical decisions and for what you tell your clients. The Service has not been approved by any regulatory authority.

7. Restrictions and intellectual property

7.1 You must not reverse engineer the Service (except as mandatory law allows), use it to build a competing product or model, share your account, or use it unlawfully. We may suspend access to prevent harm or a breach of these Terms.

7.2 We own the Service, our models and our default templates. You receive a non-exclusive, non-transferable right to use the Service during your subscription.

8. Liability and termination

8.1 The Service is provided "as is". To the extent permitted by law, we exclude all implied warranties.

8.2 Neither party is liable for indirect loss or loss of profits. Each party's total liability is limited to the Fees paid in the 12 months before the claim (USD 100 for free use). These limits do not apply to fraud, wilful misconduct, gross negligence, death or personal injury, unpaid Fees, or your obligation under clause 8.4.

8.3 Either party may terminate for a material breach not cured within 30 days of notice. We may also end the Service or your subscription with 60 days' notice.

8.4 You will indemnify us against third-party claims caused by Customer Content you had no right to upload.

8.5 After termination, you can export your data for 30 days. We then delete Customer Content within 60 days, unless the law requires us to keep it.

9. Changes

We may change these Terms with 30 days' notice by e-mail. If you do not agree, you may terminate before the change applies and receive a pro-rata refund of prepaid Fees. If you keep using the Service, the new Terms apply.

10. Law, courts and general

If you are in the EEA, the United Kingdom or Switzerland, these Terms are governed by Belgian law and disputes go to the French-speaking Enterprise Court of Brussels. Otherwise, they are governed by Delaware law and disputes go to the courts of Delaware. These Terms are the entire agreement on their subject. If a clause is invalid, the rest remains in force. The English version prevails.

Contact: admin@delaravision.com.